Agoda Partners with Adyen To Improve Payment Experience for Customers

Partnership enables Agoda to optimize customers� booking journeys and offer local payment methods

 

SINGAPORE - Media
OutReach - 11 March 2019 – Agoda,
one of the fastest growing online travel agents (OTA), has partnered with Adyen,
the payments platform of choice for many of the world’s leading companies, to further
enhance customers’ payment options and processes globally.

 

Agoda and Adyen’s partnership
leverages the best-in-class technologies to improve the flexibility of payment
methods and increase payment acceptance rates. With Adyen’s solutions, Agoda is
able to offer customers alternative payment methods they may prefer, such as ATM
bank transfers or paying offline at convenience stores. In addition, Adyen’s
Real Time Account Updater ensures a seamless booking journey by updating expired
or lost card details hence reducing involuntary churn increasing payment
authorization rates.  

 

“We are passionate about
building a frictionless booking and payment process for travelers, driven by
technology innovation. We are constantly looking at ways to optimize the Agoda
experience for customers, and as one of our key partners, Adyen shares a
similar ethos — their solutions are innovative and built with merchants’ needs
in mind,” said Darren Makarem, Vice President, Commercial Finance, Agoda.

 

Further, with Adyen’s local
acquiring capabilities and country-specific data, Agoda is empowered to identify
opportunities for cost optimization. Adyen’s detailed global reporting
capabilities allow Agoda to better analyze transaction performance to
continuously enhance the customer journey.

 

“Adyen is pleased to partner
with Agoda who value the role of payments in creating trusted, seamless
customer experiences and enhancing operational efficiencies,” said Warren
Hayashi, President of Adyen, Asia-Pacific. “Our platform is built for growth,
simplifying and accelerating payments globally for fast-moving companies like Agoda.
We are excited to work closely with the Agoda team as they continue to innovate
the way people travel.”

 

For more
information, please visit www.adyen.com.

About Adyen

Adyen (AMS: ADYEN) is the payments platform of choice for
many of the world’s leading companies, providing a modern end-to-end
infrastructure connecting directly to Visa, Mastercard, and consumers’ globally
preferred payment methods. Adyen delivers frictionless payments across online,
mobile, and in-store channels. With offices across the world, Adyen serves
customers including Facebook, Uber, Spotify, Cathay Pacific, Grab, Klook, Lorna
Jane, Freelancer.com, Kogan.com and Showpo.

 

About Agoda

Agoda is one of the world’s fastest
growing online travel booking platforms. From its beginnings as an e-commerce
start-up based in Singapore in 2005, Agoda has grown to offer a global network
of 2 million properties in more than 200 countries and territories worldwide.
It provides travelers with easy access to a wide choice of luxury and budget
hotels, apartments, homes and villas, to suit all budgets and travel occasions.

 

Headquartered
in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more
than 4,000 staff in more than 30 countries. Agoda.com and the Agoda mobile app
are available in 38 languages.