Asia-Pacific Customer Experience Outsourcing Services: 2021 Radar Report – ResearchAndMarkets.com

DUBLIN–(BUSINESS WIRE)–The “Asia-Pacific Customer Experience Outsourcing Services: 2021 Frost Radar Report” has been added to ResearchAndMarkets.com’s offering.

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID-19 pandemic as customers expect organizations to be empathetic when responding to queries and quickly providing resolutions. However, delivering exceptional customer service during the pandemic became a huge challenge as lockdowns disrupted organizations’ day-to-day operations.

The complexity of deploying technologies has led organizations to partner with CX outsourcing service providers to redesign their legacy contact centers and create digitally enabled intelligent customer engagement hubs. CX outsourcing services have become a competitive differentiator as they enable business continuity, boost operational efficiencies, accelerate innovation, increase responsiveness, expedite time to market, and reduce business risk.

The Asia-Pacific CX outsourcing services market is fragmented, with global, regional, and local outsourcing service providers vying for opportunity. The market saw an influx of leading global business process outsourcing, traditional IT service and CX outsourcing, and pure-play digital service providers. Global players are exploring growth opportunities by acquiring regional and local service providers or by setting up their own offices in the region. In a field of more than 150 global and local industry participants, including more than a dozen smaller companies that either are exploring the market or have recently entered it, the publisher identified 25 companies as the market powerhouses for this analysis.

This report reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the methodology. The document presents competitive profiles on each of the companies in the report based on their strengths, opportunities, and a small discussion on their positioning. The publisher analyzes hundreds of companies in the industry and benchmarks them across 10 criteria, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Key Topics Covered:

1. Strategic Imperative and Growth Environment

2. Companies to Action

• Alorica
• China Customer Relations Center
• Concentrix
• Everise
• Firstsource
• Genpact
• Hexaware
• Hinduja Global Solutions
• HKT Teleservices
• Infosys BPM
• Majorel
• PROBE Group
• Relia Group
• Sitel Group
• Startek
• Sutherland Global Services
• SYKES
• Tech Mahindra
• Teleperformance
• Telus International
• Transcom
• transcosmos
• TTEC
• VXI Global Solutions
• Webhelp

3. Strategic Insights

• Strategic Insights

4. Next Steps: Leveraging the Radar to Empower Key Stakeholders

5. Radar Analytics

For more information about this report visit https://www.researchandmarkets.com/r/83dh4j

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