Avis Malaysia Wins the Prestigious Award for Outstanding Customer Experience

Avis Malaysia Wins the Prestigious Award for Outstanding Customer Experience

Shah Alam, Malaysia, July 19, 2019 --( Avis Malaysia, a part of the DRB-HICOM Group, recently won a prestigious award for outstanding customer experience for its branches at Kuching and Kota Kinabalu International Airports from the world’s leading online car rental provider,

The Customer Favourite Awards is organised to recognise suppliers that consistently provide the best quality car rental experience after a careful analysis of customer survey scores and comments.

Ian Brown, Chief Executive Office and James Adams, Chief Commercial Officer of said: “We’ve been recognising great service with the Customer Favourite Awards since 2015, but this year, we’ve really seen the car rental companies we work with raise the bar and only the very best teams have won an award. The teams who have consistently exceeded customer’s expectations by providing a high-quality service deserved this award.”

“We are very honoured by the recognition received for our commitment to elevate our customer experience. We remain steadfast and focused on our goal to deliver exceptional customer service and enhanced customer experience for more years to come,” said Mohammad Shanaz Mohammad Shees, Chief Operating Officer of Avis Malaysia.

In addition to’s award, Avis Malaysia was awarded The Best Brands Award “Most Favourite Choice” for the category of "Best Brand for Rent-A-Car Solutions" 2017-2018 by The BrandLaureate, as well as being awarded "Avis International Licensee Award 2018" by the Avis Budget Group respectively.

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