Citi Hong Kong Announces Senior Appointments in Consumer Banking

Josephine Lee as Head of Retail Banking and William Ross as Head of Customer Franchise

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HONG KONG, CHINA - Media OutReach - 27 December 2018 - Citigroup Inc. (NYSE: C) – Citi announced today two senior appointments to its consumer
banking business in Hong Kong, effective immediately. 

 

Head of Retail Banking

 

Josephine
Lee has been appointed Head of Retail Banking, assuming overall responsibility
for the management of Citibank’s retail banking business, including client
segments, sales and distribution, as well as retail products and services. Josephine
will also lead the digitalization and transformation of Citi’s retail business
in Hong Kong, delivering on the bank’s retail strategy and client-centric
initiative to achieve sustainable growth. Josephine is a Citi veteran with
over 19 years of experience in retail banking. She reports to Fabio Fontainha,
Head of Retail Banking for Asia Pacific and Lawrence Lam, Consumer Business
Manager for Hong Kong.

 

Head of Customer Franchise

 

William Ross (“Will“) has been appointed Head
of Customer Franchise. He oversees decision management,
customer experience, digital banking and
product marketing for the consumer banking
franchise in Hong Kong covering all lines of business. Will has 20 years of
diverse experience in research, venture capital, corporate and investment
banking, as well as digital business development. Prior
to his Citi appointment, he was the CEO
of Lazada Crossborder in Hong Kong where he was responsible for the significant
growth of their cross-border merchandise business. Will reports to Felimy
Greene, Regional Head of Customer Franchise for Asia Pacific and Lawrence Lam,
Consumer Business Manager for Hong Kong.

Commenting on the appointments, Lawrence
Lam said, “Retail banking is a significant part of Citibank‘s
business in Hong Kong and the region. Josephine brings to her new position extensive
experience in the banking and wealth management sector with an excellent track
record. I am confident that she will lead the team to raise this business to
greater heights.“

 

“We are delighted that Will is joining
Citi. With his experience across multiple countries and diverse commercial
background, he will play an important role to bring in new insights for creating
an integrated and cutting-edge customer experience to continue meeting our
clients‘ ever-changing needs.“

About Citi

Citi, the leading global bank, has
approximately 200 million customer accounts and does business in more than 160
countries and jurisdictions. Citi provides consumers, corporations, governments
and institutions with a broad range of financial products and services,
including consumer banking and credit, corporate and investment banking,
securities brokerage, transaction services, and wealth management.

Additional information may be found at
www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog:
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