Citibank Launches One-stop Mobile Account Opening Service

Straight Through Account Opening Process for Both Bank and Investment Accounts

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HONG KONG, CHINA – Media
OutReach – December 3, 2019 – Citibank is launching its one-stop Mobile Account Opening Service, which allows new clients to open
bank account¹ (Citibanking, Citi
Priority or Citigold Account) and investment accounts in one go through Citi Mobile® App at anytime and anywhere.
The account application can be completed in a minimum of 10 minutes².
Once the application is completed and approved, the new bank account can be used
immediately on the same day. Clients no longer have to visit any branch
throughout the entire account opening process.

 

There are several simple steps to complete the bank account
and investment accounts^? application. First, new clients fill in their personal
information, select preferred types of investment accounts out of Hong Kong
Securities Account, China Connect Shanghai and Shenzhen Securities Account
and/or Mutual Fund Account via online application form to register and get an application
ID. They then download Citi Mobile® App to verify their HKID Card and capture their
selfie, address proof and signature specimen. The approval process of banking
account only takes about 10 minutes round the clock, while 3 additional
business days are required for investment accounts upon completion of address verification.
Successful applicants will receive notifications by both email and SMS, after
which they can login to use the accounts via online banking or Citi Mobile® App.
There is no limitation on where to transfer the initial fund, no matter
same-name account or from someone else. Clients can also enjoy the convenience
of applying cheque book online without the need of branch visit.

 

Josephine Lee, Head of
Retail Bank, Citibank said, “Technology and digitization are transforming the
way in which we interact with our clients. Consumer preferences are evolving and
we realize that most of the banking transactions are made through digital and
mobile channels now. It’s critical for us not only to engage and to serve our
clients digitally, but also to invest in technology to acquire our clients more
efficiently in a way that is tailored to their preferred digital lifestyle. With
the launch of a mobile account opening service, we are able to connect with our
clients remotely throughout the whole banking journey, with the added benefit
of simplicity and speed.”

 

From now to December 31, 2019,
clients who open both a bank account and a Hong Kong Securities Account via mobile
can earn a cash rebate of up to HKD5,000, and enjoy a 3% p.a. bonus HKD savings
rate for 2 months. Clients can also enjoy fee waiver for Hong
Kong Securities Account.

 

The above offer is subject to terms and conditions. For details,
please visit

https://www.citibank.com.hk/english/banking/promotion-remote-account-opening.html.

Remarks:

1.     Applicable to Citibanking, Citi Priority and Citgold Accounts,
with no minimum balance amount requirement. Clients can open bank account and
investment accounts through one application at the same time.

2.     In usability test, most participants can complete the
application for bank and investment accounts within 10 minutes.

3.     Investment accounts will be made available to clients
within 3 business days after receipt of their completed online application and
required documents.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. 

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi| LinkedIn: www.linkedin.com/company/citi