Corrective Services NSW Selects Infor to Achieve Critical Workforce Utilisation Efficiencies

Around 7000 rostered staff to benefit from industry-leading cloud platform


OutReach - 17 January 2020 - Infor, a global
leader in business cloud software specialised by industry, announced that Corrective Services NSW (CSNSW) has chosen
Infor CloudSuite
Workforce Management to future-proof aspects of its scheduled staff
rostering needs through a competitive market process.

comprehensive workforce management solution and associated business process changes will provide efficient and
effective staff scheduling procedures, and provide ongoing workforce
utilisation efficiencies.

Infor's industry-leading workforce scheduling system will deliver a host of
benefits to Corrective Services NSW, including:

  • Providing live scheduling monitors in key locations that enhance staff
    safety and security
  • Continually adapting its workforce scheduling approach to new business models
  • Mitigate the risk of potential compliance errors by ensuring team members
    are rostered and paid in compliance with their respective Public Sector Awards.


The rostering of CSNSW employees is a critical
business function that supports 6,885 rostered staff within 109 rostered sites
state-wide 24 hours 7 days a week. Rostered staff comprises custodial,
industrial, security and intelligence, administration, and clerical employees that
attract any form of penalty rate payment during the performance of their
duties. These CSNSW employees are situated in correctional centres, courts,
operational or support locations across NSW.

Infor ANZ
Managing Director Jarrod Kinchington said that the complexity of a state-wide
workforce demands a flexible and intuitive workforce management system that can
be deployed with minimal disruptions to day-to-day activities.

"We are thrilled that Corrective Services NSW
has chosen Infor for its cloud-based workforce management needs. Our Infor
CloudSuite solution will provide the organisation with a central location to
easily manage employee resources, as well as the ability to track operational
and labour performance and comply with the necessary legislation, regulations
and procedures," Kinchington said.  

Media Contact

Phyllis Tan

Infor Asia Pacific

+65 9799 9133

[email protected]

About Corrective Services NSW

Corrective Services NSW (CSNSW) is a division of the Department of Communities
and Justice. It delivers professional correctional services and programs to
reduce re-offending and enhance community safety. As an important element of
the criminal justice system, CSNSW manages remand and sen?tenced inmates
as well as offenders in the community.

About Infor

Infor is a global leader in
business cloud software specialized by industry. With 17,300 employees and over
68,000 customers in more than 170 countries, Infor software is designed for
progress. To learn more, please

Infor customers include:

  • The top 20 aerospace
  • 9 of the top 10
    high tech companies
  • 14 of the 25 largest
    U.S. healthcare delivery networks
  • 19 of the 20 largest
    U.S. cities
  • 18 of the top 20 automotive
  • 14 of the top 20
    industrial distributors
  • 13 of the top 20
    global retailers
  • 4 of the top 5
  • 17 of the top 20
    global banks
  • 9 of the 10 largest
    global hotel brands
  • 7 of the top 10
    global luxury brands


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