Dialpad Contact Center honored for exceptional innovation and commitment to improving the customer experience
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner.
Built on the cloud, Dialpad Contact Center gets SMB, mid-size and enterprise businesses’ call centers up and running in a matter of moments without any net-new hardware purchases. With Dialpad Contact Center, agents, managers and supervisors have a single platform to engage and resolve customer inquiries from anywhere in the world. In addition to providing the features, tools and support needed to operate a modern call center smoothly from a single application, across every device, Dialpad Contact Center leverages the company’s proprietary, industry-leading real-time Voice Intelligence (Vi™) engine to improve the value of every call. Vi captures and analyzes each conversation, including tracking customer sentiment, providing coaching and giving suggestions to questions — all in real-time.
“Dialpad’s Voice Intelligence provides users with instant insights, helping them make smarter decisions during each and every call center interaction. Customers like Education First and ShipEx have seen enhanced productivity and shorter onboarding time for agents with the help of Vi,” said Craig Walker, CEO and founder of Dialpad. “Vi makes every agent a ‘super-agent’ by automatically pulling up real-time assist cards with relevant information when questions are asked during calls. We’re thrilled this innovative voice technology has been recognized by TMC.”
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, voice-activated applications and services that maximize on NLP, NLU, NLG, AI and more.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Dialpad with a Voice Technology Excellence Award,” said Rich Tehrani, chief executive officer, TMC. “Its Dialpad Contact Center solution has proven deserving of this elite status and I look forward to continued innovation from Dialpad in 2021 and beyond.”
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Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, HubSpot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Dialpad is headquartered in the United States, with offices in Australia/New Zealand, Brazil, Canada, India, Japan and the UK. Visit www.dialpad.com for more information and to request a demo.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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