Digital Collaboration Key To Government Of The Future

Ovum finds
state and local governments in ANZ need holistic technology approach

SYDNEY, AUSTRALIA – Media OutReach –
25 October, 2018 – Infor,
a leading provider of industry-specific cloud applications, today announced findings of a
whitepaperby Ovum titled Reinventing State and Local Government Digital
Services. Commissioned by Infor, the whitepaper reveals that as the ICT
industry moves to more agile methodologies enabled by cloud, smaller government
administrations have a digital advantage and are uniquely placed to leverage
digital services in their communities. 

Drawing on a variety of case studies from local and state
governments across Australia and New Zealand, the whitepaper outlines how
digital government is a necessary and fundamental step in the evolution of
government services. This change should not be considered only in terms of the
IT function; to work well, it must be considered within a much broader
government context.

However while some more advanced councils had advanced
strategies to link engineering (OT and IoT), business
systems (IT), and economic development (technology start-ups), the
opportunity for the government sector overall is a coordinated and concerted
effort to bring the three key areas together.  

Change within government organisations is
complex and multifaceted, and the whitepaper identifies two key methods being
used by government organisations to drive digital innovation and
transformation:

• Technology-enabled: A focus on
  innovative technology to inspire enterprise transformation, recognising that
  technology is one piece of the puzzle– it requires commitment to internal
  change management processes to support digital innovation.
• Citizen-centricity: A focus on
  emerging citizen requirements as a driver of change. This method requires a
  commitment to deliver practical outcomes from the insights gained from
  customers.

In using these methods, the whitepaper outlines
four key ingredients for digital transformation success in the government
sector:

1.   
Leadership — demonstration of clear support, encouragement and
cooperation at each management level, as well as clarity of desired outcomes

2.   
Empowerment — empowerment of individual authority to drive change,
within clear boundaries

3.   
Risk management — community confidence in government shouldn’t be
compromised, and therefore well-embedded risk management processes are crucial

4.   
Resources — without realistic resources set aside to drive change,
innovation isn’t achievable

Helen Masters, senior vice president and
general manager, APAC at Infor said: “There’s never been a better time for the public sector to
turn to new-generation digital services, driven by cloud and big data, to
transform customer service while streamlining in-house operations. Infor is
committed to delivering finely-tuned industry-specific capabilities in the
cloud.  Government digital transformation
does not need to be complex – small steps towards better collaboration and
innovation can quickly transform agency operations and the citizen experience.”

Kevin Noonan, Chief Analyst, and Practice
Leader for Public Sector (Global) at Ovum said: “To create an innovation
culture in government organisations, we found that innovation must be
everyone’s responsibility, and that a key challenge is to ‘learn fast’ — not
just ‘fail fast’. Digital citizens expect to interact with government in
different ways, and there’s a significant opportunity for government to
innovate, serve and engage with the community in a better way.”

For more information please visit: https://bit.ly/2xLHK4v

About Infor

Infor builds business
software for specific industries in the cloud. With 16,500 employees and over
68,000+ customers in more than 170 countries, Infor software is designed for
progress.  To learn more, please visit www.infor.com