Enhancing CX: ZEGOCLOUD to Showcase Real-Time Interaction and Virtual Avatar at World CX Summit Singapore

SINGAPORE–(BUSINESS WIRE)–#appdev—ZEGOCLOUD, a leading global cloud communication service provider, is excited to announce its participation in the World CX Summit Singapore on August 2nd and 3rd.

The World CX Summit in Singapore brings together leaders in customer experience, marketing, and tech experts to explore how insights and innovations can transform CX strategies. The summit addresses various topics, including how AI can enhance customer experience, the future of CX in the metaverse, hyper-personalization, and omnichannel customer engagement.

In today’s fast-paced business environment, customers expect immediate responses from businesses, and real-time communication and interaction technologies can help companies meet those expectations. For example, live chat can provide instant customer assistance, while video conferencing and augmented reality can create immersive customer experiences.

At the CX Summit, ZEGOCLOUD will showcase its Virtual Avatar and Digital Human solutions and its high-quality, low-latency real-time audio and video chat technologies. The ZEGO Avatar SDK is equipped with a text-to-speech feature. Its embedded AI algorithm can recognize written text and make the Avatar display the corresponding mouth shape and speaking manner while utilizing the ability of text-to-speech to play the corresponding audio.

By integrating TTS avatars with customer experience, businesses can deliver consistent customer service across all communication channels 24/7 and simulate human-like responses. Using the TTS avatar can lower business costs, enhance customer satisfaction and loyalty, increase sales and revenue, and improve a company’s brand image.

“By leveraging these technologies, businesses will possess the power to make every customer interaction immediate, frictionless, intelligent, and hyper-personalized, completely changing what customers have come to expect from customer service and experience,” said Kuk Jiang, co-founder of ZEGOCLOUD. “We look forward to having many interesting and in-depth conversations with enterprises at CX Summit Singapore.”

ZEGOCLOUD’s participation in the World CX Summit Singapore underscores its commitment to innovation and excellence in cloud communication and customer experience. Don’t miss this opportunity to learn more about ZEGOCLOUD’s cutting-edge solutions and how they can transform your business.

About ZEGOCLOUD

ZEGOCLOUD revolutionizes virtual engagement with real-time interaction services for hassle-free cloud communication, connecting enterprises, teams, customers, and users. It lays the groundwork for businesses and developers to build RTI into their apps across the mobile internet and the metaverse.

Follow ZEGOCLOUD – https://www.linkedin.com/company/zegocloud/

Contacts

Tanya Quan

tanya.quan@zegocloud.com