FWD Wins at Hong Kong Insurance Awards 2019 Highlighting its Leading Customer Experience

HONG KONG, CHINA -�Media OutReach -
30 October 2019 – FWD Hong Kong (‘FWD’) won five awards in the Hong
Kong Insurance Awards (HKIA) 2019, one of the most
reputable local industry awards organised by the Hong Kong Federation of
Insurers.

FWD shines at Hong Kong
Insurance Awards 2019 Ceremony winning five awards in four customer experience
categories.

Paul Tse, Chief Marketing
Officer, FWD Hong Kong and Macau (left) represents the company to receive the
Most Innovative Product/Service Life Insurance (Health Protection) category for
its Mind+ Critical Illness Protection Plan.

FWD’s claims service wins the
Outstanding Claims Management — Life Insurance Award with Michael Lee, Head of
Life Operations, FWD Hong Kong receiving the accolade on behalf of the
company. 

Maggie Lee,
Regional Director of FWD Life Insurance Company (Bermuda)
Limited, receives the Outstanding
Agent of the Year Award.

FWD won three Top Awards and two Top Three
Finalist Awards in four categories representing various key touch points of
customer experience. The three Top Awards were won by FWD’s Mind+ Critical
Protection Plan + Genie App in the Most Innovative Product/Service Life
Insurance (Health Protection) category, claims services in the Outstanding
Claims Management — Life Insurance category, and FWD’s tied agent Regional
Director Maggie Lee who was named as the Outstanding Agent of the Year.

FWD also won two Top Three Finalist awards with
its flagship medical protection product, TheOne Medical Solution + PREMIER THE
ONEcierge One Team Health Management, again in the Most Innovative
Product/Service Life Insurance (Health Protection) category, and customer
service in the Outstanding Customer Services category.

“These prestigious awards validate our hard work and commitment
every single day to provide the best customer experience in the industry and
I’m so proud of the team,” said Ken Lau,
FWD’s Managing Director of Greater China and Hong Kong CEO. “These awards will
motivate us to continue innovating products and enhancing our services
ultimately for the benefit of our customers. I’m honoured to lead a business
with such dedicated and passionate colleagues.”

“I’m thrilled to be named as the HKIA 2019 Outstanding Agent of the
Year,” said Maggie Lee, Regional
Director of FWD Life Insurance Company (Bermuda) Limited. “Meeting our
customers’ needs over the years has been my greatest challenge and reward, and
now receiving the recognition of the industry and my peers is such a humbling
experience.”

Details of the three Top
Awards won by FWD:

The Most Innovative
Product/Service Award (Life Insurance): Won by
Mind+ Critical Illness Protection Plan, the first critical illness insurance
plan in Hong Kong that covers mental health related diseases. Launched to meet
a significant need in the community, it comes with a mental health promotional
app Genie, and also offers a wide range of mental wellness support programmes,
such as professional referral service, online children assessment, caretaker
support workshop, and emotional counselling service support hotline.

The
Outstanding Claims Management – Life Insurance Award recognises FWD’s innovative and multi-touch
point claims services comprising Authorised Tied Agents Instant Claims Approval,
Claims Ambassador, E-submission, 7-11 Claims Payout and 30-min Claims Pay — all
designed to simplify and expedite the claims process.

Outstanding Agent of the
Year: Maggie Lee is a 30-year industry veteran who
lives by the principle “Work with Mission, Serve with Passion.” As a key leader
of FWD Hong Kong’s tied agency force, she has also been serving the industry
and community in a variety of roles outside, including as former President of
the General Agents and Managers Association of Hong Kong (GAMAHK) and President
of the Life Underwriters Association of Hong Kong (LUAHK) to promote
development of the insurance industry.

About FWD Hong Kong & Macau

FWD
Hong Kong offers life and medical insurance, general insurance, employee
benefits, and financial planning. Its life insurance and general insurance
operating entities have been assigned strong financial strength ratings by
international rating agencies — FWD Life Insurance Company (Bermuda) Limited is
rated “A3” by Moody’s and “A” by Fitch; and FWD General Insurance Company
Limited is rated “A” by Fitch. FWD Macau provides a suite of life and medical
insurance.

FWD
Hong Kong & Macau is a part of the FWD Group, the insurance business of
investment group, Pacific Century Group. FWD Group spans Hong Kong & Macau,
Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia.

By creating fresh customer experiences with easy-to-understand products
supported by digital technology, FWD aims to become a leading pan-Asian insurer
that changes the way people feel about insurance.