Wire Stories

Global CRM Outsourcing Market Research 2020-2024 | COVID-19 Impact and Recovery Analysis | Technavio

LONDON--(BUSINESS WIRE)--#GlobalCRMOutsourcingMarket--The CRM outsourcing market is expected to grow by USD 16.50 billion, progressing at a CAGR of over 4% during the forecast period.


Click & Get Free Sample Report in Minutes

The increasing need for large-scale client management is one of the major factors propelling the market growth. However, factors such as a shortage of domain expertise will hamper the market growth.

More details: https://www.technavio.com/report/crm-outsourcing-market-industry-analysis

CRM Outsourcing Market: End-user Landscape

Based on the end-user, the BFSI segment saw maximum growth in 2019. The growing need for large-scale client management is driving the market. However, factors such as quality of service concerns and high attrition rate will challenge the growth of the market. The growth of the segment will be significant during the forecast period.

CRM Outsourcing Market: Geographic Landscape

By geography, APAC is going to have a lucrative growth during the forecast period. About 33% of the market�s overall growth is expected to originate from APAC. The increase in the adoption of advanced technologies is one of the prime factors that will facilitate the CRM outsourcing market growth in APAC over the forecast period. Australia is a key market for CRM Outsourcing in the APAC.

Buy 1 Technavio report and get the second for 50% off. Buy 2 Technavio reports and get the third for free.

View market snapshot before purchasing

Related Reports on Information Technology Include:

Global Business Process Outsourcing Market- The business process outsourcing market is segmented by end-user (IT and telecommunication, BFSI, retail, healthcare, and others) and geographic landscape (North America, Europe, APAC, MEA, and South America). Click Here to Get an Exclusive Free Sample Report

Global IT Outsourcing Market- The IT outsourcing market is segmented by end-user (government, BFSI, telecommunications, energy and utilities, manufacturing, healthcare, retail, media and entertainment, and others), service (infrastructure outsourcing, and application outsourcing), and geography (APAC, Europe, MEA, North America, and South America). Click Here to Get an Exclusive Free Sample Report

Companies Covered:

  • Accenture Plc
  • Atos SE
  • Capgemini Services SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

What our reports offer:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers market data for 2019, 2020, until 2024
  • Market trends (drivers, opportunities, threats, challenges, investment opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Technavio�s in-depth research has direct and indirect COVID-19 impacted market research reports.

Register for a free trial today and gain instant access to 17,000+ market research reports.

Technavio's SUBSCRIPTION platform

Key Topics Covered:

Executive Summary

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • BFSI - Market size and forecast 2019-2024
  • Telecom and IT - Market size and forecast 2019-2024
  • Retail - Market size and forecast 2019-2024
  • Healthcare - Market size and forecast 2019-2024
  • Others - Market size and forecast 2019-2024
  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers � Demand led growth
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption
  • Competitive landscape

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Atos SE
  • Capgemini Services SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio�s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio�s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research

Jesse Maida

Media & Marketing Executive

US: +1 844 364 1100

UK: +44 203 893 3200

Email: [email protected]
Website: www.technavio.com/

To Top