NEW YORK–(BUSINESS WIRE)–$CXM #CXM—Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Complaints Management, built to help banking, financial services, and insurance companies comply with Australia�s Regulatory Guidance 271 (RG 271) requirements. With advanced AI, Sprinklr Complaints Management helps organisations automatically identify a complaint and route it to the right resource providing end-to-end auditability across 35+ digital and social channels.
RG 271 Compliance Challenges
According to RG 271 starting 5 October, all financial firms in Australia will be required to recognise any comment within 24 hours on managed or owned social channels that meets the criteria for a complaint or risk significant penalties. This creates a tremendous challenge for organisations that need to keep up with complaints across digital channels while meeting increasing customer expectations.
Sprinklr Complaints Management
With Sprinklr Complaints Management, organisations have a comprehensive solution to achieve the following:
Comments on the News:
According to the Australian Securities and Investments Commission (ASIC), 80% of consumers experienced difficulty or formed a negative impression of a financial services firm during the complaint process. Whats more, Australian consumers are increasingly surfacing their complaints on social media and expecting an immediate response. Its now critical for organisations to have a complaints management solution that quickly identifies, categorises, and reports on complaints across channels, said Chris Connolly, Global Head of Modern Care Solution Marketing, Sprinklr. With Sprinklr Complaints Management, companies can easily create a digital-first strategy for RG 271.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Contacts
PR Contact
Rachel Alvarez
PR@Sprinklr.com
DALLAS--(BUSINESS WIRE)--Mary Kay Inc., a corporate cheerleader in support of STEM education and youth pursuing…
Unlock the Power of the Web Visualization for 3D Application BROOMFIELD, Colo.--(BUSINESS WIRE)--#3Dmodeling--Spatial Corp, the…
HCLTech plans to expand its strategic partnership further with HPE NEW YORK & NOIDA, India--(BUSINESS…
The KR2280V2, a versatile 2U 2-socket server, adapts seamlessly to all scenarios, supporting Intel® Xeon®,…
DALLAS & TOKYO--(BUSINESS WIRE)--DEKRA, the automotive technology service provider recognized by EU government agencies, announced…
The 2024 Indianapolis 500 features NTT-delivered innovations for racing and event insights to enable remote…