Loway, worldwide provider of solutions for call-centers, announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.
Release 18.08 offers significant improvements to the WombatDialer suite package. They are centered around visibility, future-proofing and integration.
The Loway development team did a lot of work on improving visibility into the dialer, support for different kinds of servers, dialing and rate limiting, QueueMetric integration, database maintenance and infrastructure.
With 18.08 Loway wanted to make it easier to understand what WombatDialer is doing. Why is the dialer calling so slowly? why is it making just so many calls? Should you use a larger batch size when reading calls?
With the new version is possible to get insight into the decisions WombatDialer is taking when running a campaign – so you can see if the dialing is limited by not having more channels, or by a slow database access, or because you forgot to define and end-point for that campaign, so it will not dial at all.
Loway also added a way to run connection tests to servers, trunks and end-points together with improved sparkline graphs that display in real-time how many calls are being dialed, so it is easier to see how multiple runs interact with each other and whether you are dialing at full speed or not.
On top of this, more than 70 bugs and minor issues were fixed.
For detailed information please visit the WombatDialer official website and read the what’s new at https://www.wombatdialer.com/blog/blog/2018/08/23/release1808/?lid=P089
WombatDialer 18.08 is immediately available, as a RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page.
If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.
About Loway
Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.
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