Release of LPG connections is a continuous process. LPG distributors are under instruction to release new connections on demand and, if any waiting list arises, liquidate the same within seven days.
Assessment of requirement of LPG (domestic/commercial) in the country including state of Madhya Pradesh is made by Public Sector Oil Marketing Companies (OMCs) on annual basis for planning the imports as indigenous production of LPG is less than the demand. The projected demand is monitored on a regular basis and necessary changes in the projections are made based on the prevailing sales trend, change in policies or any other factor which may influence the demand. Action is taken accordingly to meet any fluctuation in demand of LPG due to such factors.
OMCs carry out regular surprise inspections at distributors premises, conduct refill audits, surprise checks at customers premises, en-route checking of delivery vehicles etc., to check black-marketing and pilferage of cylinders.
During 2015-16, the established cases of malpractice/irregularities including overcharging, underweight/pilferage of LPG cylinders were 2633.
Public Sector Oil Marketing Companies (OMCs) take punitive action under the prevailing Marketing Discipline Guidelines (MDG) and the Distributorship Agreement against LPG distributors in all established cases of irregularities.
SMSs are sent to the LPG consumers at the time of booking, cash memo generation and delivery of cylinders.
Further, HPCL had launched Smart Refill Delivery Management on Pilot basis through Mobile application Ézy Gas’. The advantages/features of the application are:
1. Delivery of Refill Cylinder to right consumer
2. Delivery of Refill Cylinder at right place at right time.
3. Options to the consumers to pay for the refill using cash or credit Card/Debit Card at the time of delivery at their door step. (E-Wallets to be integrated)
4. On the spot Delivery confirmation in the central system of HPCL as delivery happens
5. Near real time display of all delivery related information at the distributorship through a dashboard, providing much needed control of distributors on delivery process.
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