Besides offering students support, the newly introduced system has also empowered the university in presenting online course content in the most user-friendly manner.
“The new web platform integrates with educational ERP systems and other learning management solutions for forming a framework to conduct online training. The university management can use the existing LMS system for creating courses, lessons, and other training materials. Student assistance chatbot happens to be one of the platform’s specialities. A student opting for an online course would always appreciate if someone answers his concerns about career outcomes after completing the selected program. Usually, websites direct the prospect student to chat helpline or telephonic helpline. However, students can seek help only during working hours via usual assistance options. On the other hand, a chatbot can easily answer basic questions concerning all the courses that the educational institution offers. There is no need to deploy separate bots for multiple courses. The focus is not just on admissions, but also on improving the overall student-university interaction. It offers assistance from initial inquiry to enrollment, retention, and managing alumni relations well,” said the executive from Thane-based Smart Sight Innovations (SSI) while sharing details about the platform. The company has not disclosed the client’s name anywhere during demonstrations due to a non-disclosure agreement.
From test preparation, career services to other aspects of student affairs, chatbots deployed on websites play a crucial role in assisting college and university students. Thus, while developing the concerned university’s new platform, SSI’s engineers kept chatbot integration in mind while working on various aspects. Chatbots offer an exceptional level of support to the administrative staff of the university as they need to deal with lesser queries. A bot becomes smarter with every new question raised by students.
If you need a website development company that has developed web and mobile solutions for educational institutions, you should discuss your project details with SSI’s engineers. As a web development services provider, Smart Sight Innovations believes in using the latest technology, widgets in websites that the firm develops, or upgrades for its clients.
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