SolarWinds Expands Customer Availability With New ITSM Data Center in Australia

SYDNEY–(BUSINESS WIRE)–SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announced today the launch of its first IT service management (ITSM) data center in Australia for SolarWinds^® Service Desk customers. The Sydney-based data center will help improve performance and speed while allowing SolarWinds customers to demonstrate compliance with data sovereignty requirements.

The new ITSM data center is set to enhance the SolarWinds software as a service (SaaS)-delivered offering and expand customer availability to not only Australian customers but businesses throughout the Asia-Pacific and Japan (APJ) region, enabling lower latency for users and delivering accelerated responsiveness and increased customer performance in the region.

The investment comes as part of the company’s regional growth in APJ alongside the Asia-Pacific data center for SolarWinds Observability announced earlier.

“The new Sydney ITSM data center provides a solution to the demand we’ve been seeing from customers in this space,” said Sai Krishna, SolarWinds group vice president, engineering. “A growing number of companies in the region seek to comply with data residency while delivering a great user experience.

“The launch of our first data center in Australia demonstrates our ongoing investment in the local market and our steadfast commitment to the APJ region more broadly. Most importantly, it offers Australian organisations greater control over their data and further improves the performance of SolarWinds Service Desk in the region.”

Ongoing investments by SolarWinds in the region, including this new local data center, seek to help the company’s customers in Australia accelerate and derive greater value in their digital transformation initiatives. Reinforcing this commitment is the company’s involvement in the upcoming 24th itSMF National Service Management Conference, at which Krishna will present. The event will be held at the Adelaide Convention Center March 15 – 16, 2023.

“Australia is an extremely important market for SolarWinds, and we’re pleased to bring the new capability offered by our Sydney data center to the local market and our customers in Australia,” Krishna said.

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About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

This press release contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding SolarWinds’ ongoing investment in the local market and our steadfast commitment to the APJ region. These forward-looking statements are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “aim,” “anticipate,” “believe,” “can,” “could,” “seek,” “should,” “feel,” “expect,” “will,” “would,” “plan,” “intend,” “estimate,” “continue,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission, including the risk factors discussed in our Annual Report on Form 10-K for the period ended December 31, 2021 filed on February 25, 2022 and our Quarter Report on Form 10-Q for the period ended June 30, 2022 filed on August 5, 2022. All information provided in this release is as of the date hereof and SolarWinds undertakes no duty to update this information except as required by law.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

© 2023 SolarWinds Worldwide, LLC. All rights reserved.

Contacts

Alice Smith

Archetype Australia

Phone: +61-449946431

solarwindssydney@archetype.co

Ann Ng

SolarWinds

Phone: +65-6422 4147

pr@solarwinds.com