Japanese banking company reduces database maintenance costs to invest in improving customer experience
LAS VEGAS--(BUSINESS WIRE)--$RMNI #3rdpartysupport--Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, announced today that The Iyo Bank, Ltd., a major regional bank in Japan, has switched to Rimini Street for support of its Oracle Database system. By switching to Rimini Street, The Iyo Bank is saving time, cost and resources previously used for database maintenance, and plans to utilize these savings to accelerate the development of innovation projects to improve their customers' experience.
The Iyo Bank operates 152 branches both within and outside Japan and has been using Oracle Database for over 15 years as part of its loan support system. After reviewing the company’s IT expenses, the IT department determined that increasing Oracle Database maintenance costs were a significant burden and needed to be reduced. While searching for a solution to address this, The Iyo Bank discovered that by adopting third-party support from Rimini Street, it would be possible to maintain its existing Oracle Database system at a significantly lower cost and avoid an expensive system upgrade, yielding both cost and internal resource savings.
Competitive Industry Requires Both High-Availability Support and ROI
The banking industry requires continuous, high-quality support for core systems and mission-critical databases. In addition, the profit environment surrounding regional banks is rapidly changing, and The Iyo Bank is working to transform their IT department from one that undertakes system development to one that proposes innovations using ICT technologies. As a result of reducing costs for their database system maintenance, The Iyo Bank will increase its competitiveness, acquire new customers and increase the satisfaction of existing customers by providing new added value and convenience to its customers. To accomplish this, instead of following a vendor-led IT roadmap based on software upgrade plans presented by the vendor, The Iyo Bank can now formulate and implement a business-driven roadmap in line with its business objectives. By switching to Rimini Street support, The Iyo Bank now receives ultra-responsive, high-quality support for their current Oracle Database for a minimum of 15 years from the time they switched to Rimini Street, and can drive their support savings toward the implementation of digital initiatives.
“Moving away from Oracle Database with high reliability was not an option for us because we rely heavily on our current system, but maintenance and related costs were a huge burden for a bank of our size,” said Mr. Shota Yano, IT department manager at The Iyo Bank. “We were impressed by the cost benefits of Rimini Street’s third-party support, which will allow us to continue to maximize our database system for many years to come with no required upgrades, and as a result, we expect a much higher return on our database software investment.”
High-Quality Service by Primary Support Engineers
The Iyo Bank is supported by an assigned Primary Support Engineer (PSE) who is backed by a team of technical engineers, available 24/7/365, and who have an average of 15 years’ experience in the clients’ software. All clients receive Rimini Street’s industry-leading service level agreement of a 15-minute response time for critical (P1) support issues, and a 30-minute response time for P2 cases.
“We first started using Rimini Street’s third-party support service for our loan support system, and despite facing complex issues, we were satisfied with their quick and accurate responses, so we decided to expand the scope,” continued Mr. Yano.
“The cost savings and benefits of using Rimini Street can be achieved in the complex and regulated banking industry, where reliability is essential,” said Yorio Wakisaka, regional general manager, Nihon Rimini Street KK. “We look forward to contributing to The Iyo Bank’s new initiatives, whose management stance is ‘Offering the best service and being worthy of people’s trust,’ through our high-quality support and services.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Nearly 2,100 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to: the unknown duration and economic, operational and financial impacts on our business of the COVID-19 pandemic and the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on May 7, 2020, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
Rimini Street, Inc.
+1 925 523-8414