Developed by mobile app analytics company AppFollow, the Monitor sends app reviews as a ticket to a Zendesk account. Once the ticket is answered in Zendesk, the reply is automatically posted in an app store as a native developer response.
Being a merge of Zendesk and AppFollow services, the native app includes the following features:
- Customer reviews monitor
- Reply-to-reviews tool with an automated posting in app stores
- Reviews updates and changes tracker
- Response speed and user satisfaction analyzer
- Automated sorting of reviews by stars, device and app type, app version, country and language
- Automated translation of app reviews from 31 languages
The App Review Monitor allows any team to gather feedback directly in Zendesk, whether it is crucial for customer support, marketers, product managers, or developers. It supports mobile app and game reviews from 5 major app stores: App Store, Google Play, Mac App Store, Windows Store and Amazon Appstore.
“AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users' reviews on our product and answer them helping to solve their issues.”
- Manager Customer Support at Wrike
Learn more about the App Review Monitor for Zendesk at http://appfollow.io/zendesk