DHL eCommerce launches Cash on Delivery for cross border e-commerce

• Enabling COD in Southeast Asia allows
  access to over 73% of unbanked population
• Specifically for sellers in
  China and Australia, the new service enables cash collection from consumers in
  Malaysia, Thailand and Vietnam upon delivery
• Secure COD transactions with
  tracking visibility and fortnightly remittance to sellers

�

SINGAPORE – Media OutReach - 17 September 2018 – Cash is still king in Southeast Asia, with
over 73% of the population still unbanked[1]
and inaccessible to e-commerce retailers since they do not have access to credit
cards or internet banking services. DHL eCommerce, a division of Deutsche Post
DHL Group, today launched its Cross Border Cash-on-Delivery (COD) service to
allow consumers to pay for their international purchases in cash and only upon
delivery.

 

DHL eCommerce launches international cash-on-delivery

COD is available as a value-added service of the DHL Parcel
International Direct product, specifically for sellers based in China and
Australia delivering to consumers in Malaysia, Thailand and Vietnam. Collected
cash will be remitted to a local bank account at destination (Malaysia, Thailand
or Vietnam) or in the billing country (China or Australia) based on the local
destination currency. Remittance will be made to sellers every fortnight and
tracking visibility of the status of COD is available on the DHL portal.

 

“Despite growing credit card adoption in Southeast Asia, the low
level of credit card penetration has forced e-commerce retailers to offer
alternative modes of payment methods such as cash on delivery, digital payments
and in some cases paying in-store. This opens up a huge potential by reaching
out to a new group of unbanked consumers and also meeting the needs of
consumers who prefer to pay in cash.” said Charles Brewer, CEO, DHL eCommerce.

 

“China and Australia are huge e-commerce export markets and our DHL
Parcel International Direct product provides a direct entry into high demand
markets with excellent transit times of 3-5 business days with economical
shipping prices. With our fully-owned domestic delivery network in Malaysia,
Thailand and Vietnam, we are able to deliver on-time with secure features like
cash-on-delivery.” added Brewer.   

 

To enable sellers in China and Australia to tap on the cross-border
e-commerce opportunity, DHL eCommerce enables economical international shipping
with a range of e-commerce features. This includes parcel pick-up service; easy
IT integration of the seller’s inventory into the DHL shipping process,
end-to-end tracking, dynamic routing and distribution, returns management, etc.

 

DHL eCommerce is part of Deutsche Post DHL Group, established in
2014 as part of the Group’s growing focus in e-commerce logistics solutions. Along
with its sister divisions DHL Express, DHL Supply Chain and DHL Global
Forwarding, the Group offers end-to-end solutions for e-commerce retailers.

 

For more information on
DHL Parcel International Direct:

(For China sellers): https://www.logistics.dhl/cn-en/home/our-divisions/ecommerce/shipping/international-shipping.html

 

(For Australia sellers): https://www.logistics.dhl/au-en/home/our-divisions/ecommerce/shipping/international-shipping.html

 

http://www.dhl.com/en/press.html

 

DHL — The logistics company for the
world

 

DHL is the leading global brand in the
logistics industry. Our DHL family of divisions offer an unrivalled portfolio
of logistics services ranging from national and international parcel delivery,
e-commerce shipping and fulfillment solutions, international express, road, air
and ocean transport to industrial supply chain management. With about 360,000
employees in more than 220 countries and territories worldwide, DHL connects
people and businesses securely and reliably, enabling global trade flows. With
specialized solutions for growth markets and industries including technology,
life sciences and healthcare, energy, automotive and retail, a proven
commitment to corporate responsibility and an unrivalled presence in developing
markets, DHL is decisively positioned as “The logistics company for the world”.

 

DHL is
part of Deutsche Post DHL Group. The Group generated revenues of more than 60
billion euros in 2017.