Hospitality should not remain the last e-commerce industry regarding prepayment

D-EDGE and PayPal partner to facilitate secured payment at booking time

 

PARIS, FRANCE – Media
OutReach – 28 May 2019 – In most e-commerce business today, payment is done at
the time of purchase and not at the time of consumption. Over the recent years
the usual pattern has become “Select/Book >Pay >Get”.

But in the hotel sector, the
prevailing practice remains: “Book > Get > Pay“

Today, this practice constitutes one of the main impediments to revenue growth for hoteliers due to its negative effects:

> High cancellation rate: According to a recent
research by D-EDGE, over 23.5% of the bookings of independent hotels and 35% on-the-books
revenue is cancelled before arrival.

> Fraudulent Bookings: As the booking is not
engaging the end user, some hotels may be the victim of unscrupulous visitors
booking long-term stays (20 days or more) just to feed their Visa’s demands for
example.

> Cash flow impact: According to the recent
D-EDGE’s survey, average booking time (lead time) on hotels’ brand website is
37 days … 37 days of missed cash flow.

 

To cope with these issues,
hoteliers should enable and encourage payment at time of booking and should
widened the form of payment accepted.  It
is also a response to a growing demand from the end travellers: 59%* of them
will book somewhere again if they are able to pay quickly the first time.

With this in mind, D-EDGE and
PayPal have partnered to enable hoteliers to accept payments quickly on their
hotel website, from almost anywhere around the world, in a secure manner.

This partnership also enables
hoteliers who do not have a PayPal account to create theirs in a few minutes
and manage it directly from their D-EDGE platform. The account creation process
is very fast and hoteliers can then start accepting payment instantly on their
booking engine from almost anywhere around the world.

 

Pierre-Charles Grob, CEO of
D-EGDE said “Thanks to this partnership,
the 11,000 hoteliers whose websites are powered by a Booking Engine D-EDGE ( ex
Availpro Fastbooking)  can in a very easy
way get access to the 267 million active PayPal users  around the world and offer them a simple way
to pay in a few clicks at the time of booking from any device including mobile
phones.”  The return on experience
shows that the conversion rate can increase up to 87.5%** thanks to PayPal
solution for mobile.

 

“Thanks to
this partnership with D-EDGE, we offer an additional choice of payment to our
users and hoteliers. We respond to a strong expectation of our customers: we
offer them an easy, fast and secure payment at the time of booking” added Damien Perillat, General
Manager PayPal, Southern Europe.

 

* Source: Google/Ipsos, August 2016.

About D-EDGE

Combining
the technical excellence of Availpro with the digital marketing expertise of
Fastbooking, D-EDGE brings a holistic hospitality technology infrastructure
under one roof. The integrated range of solutions covers all stages of hotel
distribution which encompasses Central Reservation System, Data Intelligence,
Connectivity Hub, Digital Media and Website Creation.

With a team
of 350 experts located in over 20 countries, D-EDGE provides localised support,
services and tools. With its global network of 500+partners D-EDGE’s
ever-expanding ecosystem is a positive place to do business and grow.

About PayPal