Amazon India has made a some changes in its Return Policy on purchase of smartphones. From now on, buyers will no longer receive straight-cut refunds on smartphones purchases on or after February 7.
As per the updated Returns Policy of Amazon India, "All Mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement."
The devices purchased and fulfilled by Amazon India will be eligible for replacements if the item is defective or damaged respectively.
Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
Amazon India also stated that for seller fulfilled items from Books, Movies and TV Shows categories, the sellers need to be informed of the damage/defect within 14 days of delivery. The replacement is available for a period of 10-days from delivery of the product. One should keep in mind that the policy applies only for smartphones and does not apply to electronics, software and others.